Friday, March 13, 2020

Drafting out plan for the on-site team

After knowing that I was pulled back into old service requests post my vacation, now I had to make some working plans to sort out issues with the on-site team and milestones for each day to get sign off from each owner. On the first day post my vacation, I was extending my entire day to figure out a plan to work those irritating people and in meantime, I was requesting the offshore delivery lead to list down all queries that require attention from the on-site team and also define deadlines to get those inputs or we will go ahead with our assumptions. Finally, at end of my day, I had everything on my table and was drafting mail to the on-site team and even before I could drop this mail to them, I get another mail from the on-site team to set up daily calls in the morning for the status update discussion. I got completely furiousness about this attitude because of two main reasons, one because of the fact that they didn’t even get my mail about my report and another one was that I completely hated to take early morning calls. To know more about what happened, please feel free to check out the blog posts in “G R Team Sites”

Wednesday, February 12, 2020

Compromising work between new and old team

So, after getting insights from the new delivery team that I have a limited role to play and for the next two weeks I can be on standby move to see if there are any possibilities for my contribution. I was looking forward to enjoy my leisure time and this entire plan was completely ruined by my previous work. My old work with most irritating delivery & account teams had come back again and for this time they want to share a few slides as justification within the next 2 days. I was completely taken aback with sudden requests out of nowhere and if my new work requires high bandwidth as predicted, I would have choked out with this request. Informally I conveyed to the delivery person that I have been looped into a new opportunity and by your good luck it turned out to be limited work from my end. However, I was patiently explaining that if at all they require last-minute support I have no other option but to support that request due to the priority of work order in my table. He completely agreed and was conveying to me that it requires very minimal effort from my end and it can be completed in a few hours. All these conversations are happening informally and I haven’t spoken to my manger yet, to know more about its continuation, please feel free to check out “G R Team Sites”

Sunday, January 5, 2020

Working again with same onsite team for new service request

After completing the earlier opportunity in association with my manager, I was hoping that during my next work, I can work in more relaxed and comfortable way. However, after coming back from the weekend I had another shocker. Onsite team from earlier service request has come back again this time with new opportunity and request addressed directly to me for the support. Both my manager and myself had no other option but to work on the service request and I was completely anxious about the work. I was praying that this time the work would be much more relaxed and simplified than the earlier ones. I had to schedule call with both onsite and offshore teams to ensure that we are on same page. The call started and to my surprise the offshore delivery person, who I had worked earlier joined the call. The most problematic concern with that delivery person is that he would never support or defend my work. He always wanted onsite team to take ownership and if at all he is required to provide input, he would assign his teammate to share the inputs. To know more about what happened, please feel free check out “G R Team Sites”

Tuesday, September 17, 2019

Concern and positives about the complicated opportunity

As I mentioned earlier, I was roped in to support this complicated opportunity with a delivery team, which works on weekends and wanted different representations & my continuous support and presence in all their calls. When I say complication associate with this opportunity, I should also detail about the positives about this opportunity and delivery team. This is one the used to teams, with whom I worked earlier, and the delivery partner was kind enough to drop note to my manager about the hard work I put in and appreciating my continuous support for the opportunity. Their appreciation mail was instrumental in getting recognition among my team members and was instrumental in awarding me the first rating in my team. So, I was both happy and nervous about this opportunity because of two reasons: one is because the timeline to support this opportunity is very short and the other is, they make too many iterative changes resulting in redundant work for me. To know more, continue reading at “G R Team Sites”